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Deep consumer insights sharpen a brand's competitive edge and reduce marketing risk. Autopilot Insights™ extract actionable data on AutoNation consumers from billions of digital signals, and pack them into a beautiful, easy-to-navigate dashboard.

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AutoNation

AI Audience Insights

AutoNation is America's driving force on the open road. We're looking for Associates that share in that spirit. Associates enjoy a fast-paced culture, paid-time off, paid training, longevity bonuses, 401(k) program with company match, employee vehicle purchase programs, health/dental medical plans, life & disability insurance and more. For complete details and our current career opportunities visit jobs.autonation.com. America loves the freedom of the open road. It's an incredible feeling that connects with those who not only drive for convenience but also for passion. The open road is a symbolic part of our brand. It underlines our commitment to swiftly & safely move our company, our communities and our industry forward - paving the way to a peerless Customer Experience. So it's no wonder that AutoNation has sold and serviced over 10,000,000 vehicles, since 1996. But the numbers do not stop at 10,000,000 vehicles. AutoNation is driven by over 27,000 Associates representing over 35 auto manufacturer brands at over 300 stores, in 16 states. What started as a commitment to cancer-related causes has now turned into a movement. AutoNation has donated over $35 Million to national & local charities, with a core focus on cancer research. In fact, our company has partnered with INDYCAR Series Driver Ryan Hunter-Reay and Racing for Cancer as well as the Orlando Sports Foundation to become the title sponsor of the AutoNation Cure Bowl. AutoNation is also a Fortune© 200 Company, a component of the S&P 500 index and listed on the New York Stock Exchange under the symbol, "AN." To find more about our investor profile, please visit investors.autonation.com. The open road is calling. Drive Pink. Drive Safe. Drive Now.
Executive Summary

AutoNation's Unique Customer Segments: A Deep Drive into the Data

If you think understanding car buyers is like driving a road without a map, we've got you covered with detailed insights on the U.S. customer base of AutoNation. Let's take a scenic route through the diverse segments of auto consumers, from the flashiest fashionistas to the no-nonsense suburban families! Buckle up as we navigate through the top customer segments, marketing musings, and demographic data that can help your marketing engine run even smoother.

Top 10 Segments: Who's Behind the Wheel?

At the pinnacle of our segments, we see a variety of personas who drive the auto market—each one boasting its own unique style and preferences. Here's a look at the top segments and what makes them tick!

  1. H03 - #RaisingTheBar: This segment comprises young, educated renters raising the standard across diverse neighborhoods. With a customer base representing about 3.39% and an engagement index of 133.0, we can say they really drive the point home about being well-prepared for a new set of wheels.
  2. E04 - #VivaLaVogue: Representing fashionable Hispanic families in urban regions, these folks come in at 2.44% of the customer base and are index champions at 263.0. They're not just looking for any car; it needs a little flair!
  3. I05 - #Solos: Urban singles on the hunt for low-income options make up 2.55% of this crowd. Their index of 142.0 shows that even alone, they know how to make an impact when choosing their ride.
  4. I03 - #RustRenters: Young renters in 2nd and 3rd tier cities, this segment represents 2.83% with an index of 121. Younger, lower-income individuals are making their way up the auto market ranks.
  5. H01 - #YoungStars: Making a name for themselves, these young professionals represent 2.62% and come in with an index of 123.0. They’re all about that city living and luxury ride.
  6. B04 - #BabiesBurbs&Blessings: Suburban families balancing parenting and faith at 2.92%, these families' index of 120.0 proves they're steering clear of missed opportunities.
  7. C02 - #Family&Faith: Another segment focused on family, this group mirrors others with a heavy focus on values, resonating with 2.62% of customers and a similar index of 121.0. Pulling together family-focused rides anchors their peace of mind.
  8. P06 - #BedazzledDesperados: Low-income Hispanic households with a love for fashion grace our rankings with a powerfully spirited 2.14% customer presence and an index of 250.0. They may have a limited budget but pour glamour into every choice!
  9. C03 - #FlourishingFusion: Families that embrace diversity in their exurbs pop up with a representation of 2.31% at a solid index of 136.0. Their vibe of inclusivity adds a little something special to their car selections.
  10. A05 - #SuburbChic: Affluent families residing in higher-priced suburbs, these folks clock in at 2.39% of the market with a 124.0 index. Their class certainly comes through—in style, comfort, and luxury.

Demographic Details: Who's Buckled Up?

Understanding who the customers are is as essential as knowing what kind of cars they're interested in. From socio-economic backgrounds to preferences, here's a snapshot of who’s cruising along:

This extensive array of customer segments showcases a diverse demographic that includes young professionals, families, single renters, and blue-collar workers. Notably, many segments focus on multicultural influences, including Hispanic and African American communities. This represents a real melting pot of automotive needs—from family-fitted SUVs to stylish sedans catering to the chic urbanite lifestyle.

Marketing Strategies: Shift Gears for Success

Marketing to this varied customer base requires finesse and adaptability. The right strategies can enhance engagement, attract new buyers, all while steering clear of those marketing potholes!

Here are some smart strategies you might consider:

  • Targeted Campaigns: Tailor campaigns specifically for each customer segment’s preferences. For example, urban singles may appreciate ride-sharing options and trendy urban vehicles, while suburban families might respond to spacious SUVs or hybrid models better suited for their everyday needs.
  • Cultural Relevance: Emphasize community-driven marketing approaches for segments like #VivaLaVogue. Partnering with local Hispanic influencers or creating culturally-themed advertisements can resonate strongly.
  • Promotional Incentives: Consider designing incentives that align with segment lifestyles, such as flexible financing for the #RustRenters or trade-in bonuses for the #YoungStars.
  • Embrace Technology: Capturing the attention of younger segments such as #Urbanists or #YoungStars means being active on social media. Car-related apps, virtual showrooms, or even online service bookings could help connect with tech-savvy consumers.

Mobile Marketing: The Traffic Jam We Want to Avoid

In a world where mobile reigns, AutoNation’s online presence is critical. Here are a few statistics that show just how vital it is to go mobile:

  • AutoNation's Performance: Ranking as a prominent player in the automotive segment with a weighted index of 187, AutoNation proves it knows a thing or two about offering the right vehicle at the right time.
  • Benchmarking Against Other Services: Engaging services such as brake services, lending solutions, and even car washes all flourish in mobile marketing, boasting index rates significantly higher than average. Think of this as a road map to the best practices in customer engagement!

Conclusion: Let’s Get Rolling!

With such a rich tapestry of consumer segments, the U.S. market presents exciting opportunities for automotive businesses like AutoNation. Understanding these trends and customer personas can help gear up your strategy, ensuring that you not only reach but resonate with your target audience.

For those ready to shift gears and take their understanding of automotive consumers to the next level, **licensing the full report** is your best bet! Don’t hit the brakes now; let’s race ahead and turbocharge your marketing strategy!

Ready to accelerate your insights? Let’s put that pedal to the metal!

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(Q4 2024)