About Audience Autopilot™ Insights

Deep consumer insights sharpen a brand's competitive edge and reduce marketing risk. Autopilot Insights™ extract actionable data on Chase consumers from billions of digital signals, and pack them into a beautiful, easy-to-navigate dashboard.

See how Autopilot stacks up against the alternatives:
Service
Price
Sample Size
Features
Online Survey
$3,000 - $6,000
1,000 - 2,000
Days for targeted response by demographics
Consumer Panel
$5,000 - $15,000
1,000 - 2,000
Weeks for pre-screened panels, specific targeting
Full-Service Research
$10,000 - $50,000
1,000 - 5,000+
Months for custom surveys and detailed analysis
Audience Autopilot
$499
462,000,000+
Instant, actionable market insights

Chase

AI Audience Insights

At Chase, our entire company is built around making a real difference for the community, doing what's right for our customers, providing our employees with the opportunity to define unique career paths and sharing ideas that will help propel us into the future. For customer service, call 1-800-935-9935 or the number on the back of your card. www.chase.comSee full social media terms and conditions at chase.com/resources/social-media-terms-conditions.© 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
Executive Summary

Chase’s Enthralling Exploration of the American Customer Base

Welcome to the Consumer Segments Showdown!

Join us as we navigate the colorful and vibrant tapestry of Chase's U.S. customer base. From the bustling streets of Big Cities to the quiet corners of smaller towns, we’ve unraveled the tale of who’s banking with Chase and what makes them tick. Buckle up, it’s going to be a delightful ride!

The Champions of Consumer Segments

Let’s get to the crème de la crème of U.S. consumer segments—who's leading the pack? Spoiler alert: they’re not all just sitting on their wallets!

#1: Big City Progressives (I01)

Here are the ambitious go-getters, the “I’m just trying to make it” crowd. These young, diverse renters are juggling low-paying jobs in arts and entertainment while living in top-tier cities. 29.4% of Chase's customer base belongs here, and they stand out with an indexed score of 267 against the U.S. population. They’re living that urban hustle, perhaps dreaming of tomorrow’s latte while figuring out today’s rent.

#2: Urbanists (G03)

Next in line, we’ve got our affluent white renters chaining their hopes to gentrified neighborhoods. With a 27.6% share, their indexed score is 198. Stylish and savvy, they remind us that living in the city is more than just a roof over your head; it’s an experience. The question is—how often do they Instagram it?

#3: High Risers (G01)

Meet the upwardly mobile crew: the High Risers! They are the well-heeled, highly educated, and posh professionals who’ve donned Warby Parkers and brightened their lives in densely populated areas. With a solid 25% of the customer pie, their indexed score of 235 has them soaring above the rest. They are definitely on cloud nine!

#4: MetroFamilia (E01)

Next stop, it’s the MetroFamilia! This diverse group of Hispanic-influenced consumers stretches their earnings near major cities—28.5% of them to be precise. Their indexed score is a respectable 162. These families embody the heart of community and family values, proving that home is where the heart (and the support system) is.

#5: Salsa Swagger (Q01)

Adding a little spice to the mix, we have the Salsa Swagger segment. With Afro-Latino renters working blue-collar jobs, this group accounts for 21.8% of our customer base. Their indexed score of 204 shows they’re dancing through life with flair, juggling aspirations with day-to-day living.

#6: Silicon Nation (G02)

Sleek and savvy, the affluent engineers, doctors, and businessmen of Silicon Nation know the value of a good investment—a hefty 25.3% hold the reins here. With an indexed score of 182, they’re not just coding apps; they’re crafting their futures.

#7: Satellite Scions (B02)

In the talent-packed suburbs, we meet the Satellite Scions—highly educated suburbanite families thriving on the outskirts of our tech havens. 27.3% of the customer base belongs to this segment, with an indexed score of 161. A schedule full of soccer practices and tech networking events is just another day in their world!

The Demographic Breakdown

As we cruise through these segments, it’s essential to understand who they are. Chase's research reveals not just the percentages, but a myriad of details about age, income, education level—this is where the numbers start to get really personal!

For example, as we dive into segments like #SalsaSwagger, we discover they are primarily renters making below-average income but have rich cultural roots and community ties. Trendy and urban, the #BigCityProgressives pull ahead with their youthful zest for life and engaging lifestyles, but it’s not all glitz and glamour. Each segment tells a story about the pursuit of happiness and stability in various forms.

Mobile and Social Media: The Game-Changing Platforms

In our tech-savvy world, understanding how these segments engage on platforms counts doubly. Customers are increasingly turning to mobile and social media not only for banking but for lifestyle needs. Chase’s action-packed data reveals the top-rated brands and services these vibrant segments love.

Mobile Retail Kings

  • Microsoft Electronics: 559 indexed—because who doesn't want the latest gadget?
  • A.P.C. Store (Cosmetics): 388 indexed—legit beauty queens over here!
  • Disney Store (Crafts, Toys, Hobbies): 298 indexed—bringing magic to life one purchase at a time!

Social Media Stars

  • Podcasts and Radio: The Brian Lehrer Show: 409—tuning in to stimulate brains for discussions!
  • Univision: TV Channels: 283—because who can resist a thrilling storyline?
  • Vogue Paris: Magazines: 235—chic-ness you can aspire to!

These findings open a treasure chest of marketing opportunities. Engaging with each segment also means delivering the right message through the right channel—ensuring you hit the nail on the head when targeting! Imagine the possibilities of appealing to #HighRisers while leveraging their mobile habits!

The Chase to the Finish Line

In wrapping up this captivating exploration, it’s evident that the Chase customer base isn't just a scatter of numbers. It’s a tapestry woven from ambition, innovation, community, and relentless pursuit of progress. Such richness in consumer behavior deserves a deep dive! 📊✨

So, if you’re intrigued and want to take your marketing insights to the next level, we invite you to license the full report. Discover more about these revelers in the demographic dance, and seize the opportunity to turn their nuances into your marketing strategies! Let’s buckle up and get ready for success. Ready to take that leap?

License Chase Insights

One-time purchase.  Instant access to full executive summary and interactive data dashboard.
$499
$149
Autopilot v2 Special
(Q4 2024)