About Audience Autopilot™ Insights

Deep consumer insights sharpen a brand's competitive edge and reduce marketing risk. Autopilot Insights™ extract actionable data on Topgolf consumers from billions of digital signals, and pack them into a beautiful, easy-to-navigate dashboard.

See how Autopilot stacks up against the alternatives:
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Online Survey
$3,000 - $6,000
1,000 - 2,000
Days for targeted response by demographics
Consumer Panel
$5,000 - $15,000
1,000 - 2,000
Weeks for pre-screened panels, specific targeting
Full-Service Research
$10,000 - $50,000
1,000 - 5,000+
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Audience Autopilot
$499
462,000,000+
Instant, actionable market insights

Topgolf

AI Audience Insights

What started with twin brothers developing a technology to make golf scoring fun, has turned into a global brand focused on connecting people in meaningful ways. Today, Topgolf continues to blend technology and entertainment, golfers and non-golfers, children and adults - to create an experience that makes socializing a sport for everyone. No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Every Topgolf venue features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef-inspired menu for year-round deliciousness and hundreds of Associates eager to help create the moments that matter. With 37 venues entertaining more than 10.5 million Guests annually, original content shows, next-gen simulator lounges, competitive tours, pop-up social experiences and the world's largest digital golf audience, Topgolf is truly everyone's game. To learn more and view exclusive digital content, follow @Topgolf or visit www.topgolf.com.
Executive Summary

Unveiling the Swinging Stars of Topgolf's Customer Base

Golfing Through Demographics: Who Are the Topgolf Aficionados?

Get ready to tee off into the enchanting world of Topgolf's customer base, where elegance meets enthusiasm, and families flourish! In this comprehensive analysis, we’ll sketch a portrait of the individuals who grab their clubs and head to swingsational escapades. So grab your favorite golf balls and let’s launch into the details — we promise to keep this more entertaining than a hole-in-one on the 18th hole!

A Mulligan's Worth of Customer Segments

First up, let’s break down the top customer segments that have turned Topgolf into a social sensation. By scrutinizing various classifications, we can see who’s driving the golf cart of consumer interest:

  • #SuburbChic: Leading the pack, these affluent families dwell in the plush suburbs, delighting in leisure-filled weekends. With a customer representation of 4.82%, they are 235% as likely to be found here compared to the broader US population. Who said you can’t have style and a good time?!
  • #Family&Faith: Hot on their heels, this second-segment stalwart makes up 4.64% of customers—young, faith-oriented families with kids! They’ve got faith like Tiger Woods on a good day and spend their weekends swinging away!
  • #YoungStars: Bright and ambitious, these early-career, high-income young professionals (3.45% of the customer base) populate the trendy spots near city centers! They're the ones who likely nip out for a round during their lunch breaks. Nothing like mixing business with pleasure, right?
  • #FusianFamilies: Bring on the fusion! These family-focused suburbanites represent about 3.37% of the crowd, shuttling between malls and swings while cherishing quality time. Who knew shopping and golfing could be such a winning combination?
  • #RisingProfessionals: With college degrees in hand, this segment is all about seeking the new, with a share of 2.52%. They’re making waves in the trendiest neighborhoods, sporting their favorite golf gear while working hard and hardly working!
  • #RaisingTheBar: Mirroring their upward mobility with a 3.89% share, this group is raising the standards while having a blast. They embrace diversity while navigating through growing urban areas, and you can bet they are also raising their golf scores!

These top segments mirror a blend of aspirations and lifestyles—without them, Topgolf's customer base would be like putting without a golf ball: practically nonexistent!

Digging Deeper: Marketing Potential

Now that we've swung through our segments, let’s put our marketing thinking caps on. Understanding who your customers are and how to engage with them is critical as you guide them from the parking lot to the closest golfing bay. Here are some noteworthy marketing nuggets:

  • MOBILE MEANS BUSINESS: Mobile platforms are the cream of the crop! Engaging via texts and apps like social media and shopping applications really resonate with our customer segments. Brands like Peloton and Jeni's Ice Creams are already cashing in on this trend, riding high on consumer interest and loyalty.
  • CONVENIENCE IS KING: The millennial loved experience seekers turn to Topgolf because it provides fun, food, and leisure wrapped in one streamlined package. Imagine having an ice-cold drink while playing a few rounds! Who wouldn’t be enchanted?
  • THE POWER OF INFLUENCERS: From academics discussing strategy like the great Atul Gawande to athletic giants such as Phil Mickelson, social media influencers stand collateral-ready to drum up interest! If they're hitting the links, it’s practically a trend around the corner!

Diversity is More Than Just Numbers

Let’s set the stage for diversity! It’s not just about where people come from or what they do, but the delightful mix of cultures and backgrounds that enriches the entire golfing experience:

  • #MetroFamilia: This segment showcases a community of diverse, Hispanic-influenced consumers eager to stretch their earnings while enjoying the experience. Tapping into their cultural nuances means inviting everyone to the boardroom and the ballroom!
  • #SoulRoots: Let’s not forget our small-town African American households! Their presence makes it painfully clear that Topgolf is a melting pot of fun. It’s the movement of inclusion, and the stunning variety of people enhances the vibe!
  • #FrugalFashionistas: Active couples and singles who live like kings on a budget! Their love for stylish experiences can become a driving force behind campaigns centered around fashion-forward golfing gear — and who doesn’t want to fit in a post on Instagram in the latest threads?

The more we embrace diversity, the more conversations we can spark — and what’s a better strategy than to ensure everyone gets in on the action?

The Bottom Line

Bringing together the fab segments, clever marketing strategies, and the celebration of diversity, we're not just talking golf— we're composing a symphony of social experiences at Topgolf! Don’t miss the chance to hit a hole-in-one with your marketing initiatives.

Take a swing at this opportunity and license the full report. It’s packed with statistics, trends, and engaging narratives to keep you ahead of the game! After all, just like a golfer needs a caddy, every marketer needs a fully-fledged report to direct their next shots!

Ready to Hit the Links?

If you’re ready to learn more about how to engage these customers and elevate your marketing game, look no further! Together, we can explore this vast and exciting landscape where golf meets social, fun meets family, and everyone has a chance to shine like a trophy on a shelf. Sign up for the full report today, and let's putt our plans in action!

License Topgolf Insights

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Autopilot v2 Special
(Q4 2024)